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  1. Start Event Viewer by going to Start > search box (or press Windows key + R to open the Run dialog box) and type eventvwr.

  2. Within Event Viewer, expand Windows Logs > Application.

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3. Click the type of logs you need to export.

4. Click Action > Save All Events As...

5. Ensure that the Save as type is set to .evtx and save the log file to a destination of your choosing.

6. If you are prompted to display information, select the Display information... radio button and choose English (United States) as shown in the screen capture below (unless otherwise directed by support) and click OK.

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Info

Please compress file first before sending it to support