Please follow the steps below if a user reports any issues relating to logging into the app or loading the app.
Symptom: Users might have issues accessing the mobile app
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PLEASE ENSURE MOBILE APPS ARE NOT RUNNING IN THE BACKGROUND AND CLOSED BEFORE YOU PROCEED. |
Steps to resolve the issue below:-
Android
Go to phone settings
Select Apps
Search for the myday app and select it
Select storage
Clear Cache and Clear data
Try and sign into app again
iOS
Settings
Safari
Advanced
Website Data
Remove All Website Data