...
This feature lets you create a list of keywords that, when mentioned in a post or channel, trigger an email to the Team Member(s) you designate. The email includes the context of the message, along with the name of the person who posted it so you can follow up by responding to the post, messaging the student privately, or contacting them outside of your Campus App.
Permissions and access
Only Community Managers have access to Community Keyword Alerts.
If you have the Community Manager's permission, you can
Create and edit Keyword Alerts
Assign Team Members to receive emails for each Keyword Alert
Activate or Deactivate the sending of those emails
View a list of posts and comments that match each Keyword Alert
You must also be a Community Manager in order to be assigned to a Keyword Alert since you will be able to see posts across all public and private channels. See See more information about Team Member Permissions.
Next up: Creating a Keyword Alert