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If you experience the below warning message when selecting the calendar tile within MyDay then read through this article.

Error:

Symptom: No O365 events coming through but i can see events on outlook.com.

Explainsation: “email failed to retrieve data” means that there’s no data for myday to pull and push through to your calendar.

Steps to resolve:

One way to resolve this issue is by re-consenting on the myday office 365 app itself on Azure. Elveio guide - https://collabco.elevio.help/en/articles/154

Access Permissions - Check if the account receiving the error has a shared mailbox with multiple users. Best to check calendar permission and remove the duplicate user entry.

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