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  • For Users that are logged into the app but need to reset their password, please review this article for more information.

    For Users that are logged out of the App and need to reset their password, please review this article for more information.

  • It is usually your SSO; if you don't remember, please contact Campus IT as they are the ones who maintain individual user profiles.

  • Users can only be logged in to one device at a time; if you log in to another device, that will result in getting logged out of the previous device.

  • Please make sure to submit a ticket with the Support Group including the screenshots and any other relevant information regarding the error.  

  • Please make sure to submit a ticket with the Support Group including screenshots and any other relevant information regarding the error. We will investigate and get back to you. 

  • Generally, all the student information is pulled into the Campus App from SIS.

  • Currently, there is no feature available that allows a user to duplicate or merge their account. 

  • Users need to reach out to Community Owner or Campus Admin to access posts in Community. 

  • Please try the following steps to sync the app calendar to your iPhone's calendar:

    • My profile(Tab 5)
    • My Calendar Settings (Top right-hand corner)
    • Scroll down to "Link Calendars to system."
    • Enabled (Should be turned on)
    • Select which calendar items you would want the app the sync to your iOS calendar

  • As a Campus Cloud administrator, you may encounter scenarios where users are unable to log in to the campus app. The issue may be reported as an error message such as "The signed-in user [...] is not assigned to a role."

    This means that the user will not be able to access the app. The cause of this issue is that the user has not been configured correctly within Active Directory, specifically, the user is not assigned to a role. To resolve this issue, the Campus IT team must assign the user to a role within Active Directory.

    Keep in mind that Ready Education does not have the ability to perform this task as we do not have access to your school's Active Directory. Once the user has been assigned to a role, they will be able to log in to the campus app using the username and password provided by the school.

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