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Service Level Agreement

Service Level Agreement

Owned by Romas Rahim (Unlicensed)
Jan 22, 2020
1 min read

What are you availability Hours?

Our availability hours are 24x7.

 

What is your availability Target?

Target 99.9% internal target, 99.8% external/committed (mirrored to some Azure services we use), typical 12 months average 99.95%

 

What is your Recovery Time Objective (RTO)?

In the event of a system failure requiring a complete rebuild of the myday platform onto Microsoft Azure, either in the same or different region, the Recovery Time Objective is 8 hours EXCLUDING Sync Data which would need to be resynced to myday from the on-premises sync server.

 

What is you Recovery Point Objective (RPO)?

The Recovery Point Objective for Core, Config and Content is 24 hours with data restored from a previous nightly backup.



Support Hours: 

Monday -Thursday - 9am - 5pm

Friday - 9am - 4:30pm

Weekends - Closed