HAR files are great for providing additional information about HTTP requests.

These are really useful for debugging difficult issues.

This article will help you creating HAR files and give you a little more information about it.

One of the easiest ways to generate the HAR file is using Google Chrome. You can follow these steps:

• Open the page you want to inspect on Google Chrome.

• Select the Chrome menu at the top-right of the browser window.

• Check the box "Preserve Log" and make sure it is recording the log (red ball on the left).

• Refresh the page and navigate, or interact with the page until reproduced the problem you have been experiencing.

• On the Network tab, click the right button on the list of requests and select "Save as HAR with content".

• Save the HAR file to a convenient place and send this over to support

Firefox

• Click on menu on the top right corner and select ‘Web Developer’ from the dropdown.

  

• Once the view changes, click on Network on the next screen.

  

• From here, right click on any area of the network requests and select save all as HAR.

  

• Save the HAR file to a convenient place and send this over to support