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You can find a list of who should be on each implementation call by navigating to the Customer Journey. That being said, we recommend forming a core implementation team of 2-5 staff members to oversee and manage launching the platform. This core team should attend every training call. We recommend including the following on some or all of the calls:
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Our team is here to support you every step of the way and you can expect to receive support during and after the implementation process. Once your implementation is complete, your Campus Success Consultant Customer Success Manager (CSM) will serve as your main point of contact moving forward. This consultant will be available to provide ongoing support and guidance as needed.
In addition to your Campus Success ConsultantCSM, CampusGroups has a dedicated support team that can be reached by emailing support@campusgroups.com. This team is available to help you with any technical issues or questions that you may have.