Notifications - unable to send app notification

Here is a article to help self resolve issues when sending notification to your students.

Symptom:

Stage 8: when you’re ready for sending your notification it’ll remain in loop phase and fails to send the notification.

Checklist/Steps to resolve:

Below is the list of checks along side, description and solution

Type

Description

Remedy

Type

Description

Remedy

Format body

Ensure the message is not copied directly from MS word

Use plain text if you wish to preplan your message and want to copy it over.

Message content characters

You’ll need to review the content to ensure there isn’t any special characters in the description or title

You can review this manually

It’s best practice to start new browser session when attempting the checklist to resolve the issue

 

If you’re still having issues with sending notification, please log a support ticket HERE