Notifications - unable to send app notification
Here is a article to help self resolve issues when sending notification to your students.
Symptom:
Stage 8: when you’re ready for sending your notification it’ll remain in loop phase and fails to send the notification.
Checklist/Steps to resolve:
Below is the list of checks along side, description and solution
Type | Description | Remedy |
---|---|---|
Format body | Ensure the message is not copied directly from MS word | Use plain text if you wish to preplan your message and want to copy it over. |
Message content characters | You’ll need to review the content to ensure there isn’t any special characters in the description or title | You can review this manually |
It’s best practice to start new browser session when attempting the checklist to resolve the issue
If you’re still having issues with sending notification, please log a support ticket HERE