Login and User Management

Owned by Adi A
Last updated: Aug 29, 2024
3 min read

  • Click your name (top right of the screen), then click Change Password

  • Type your old password

  • Type your new password, then type it again to confirm it

  • Click Change Password

  • We support name change/ preferred name for:

    • SAML - supported

    • CAS - supported

    • LDAP - not supported


    Your Campus IT would have to change your name in the system and what they are releasing to us. Once your IT team has updated from their end, let us know. We will map the attributes and you can Log out and then Log in to see the changes within the following few hours.

  • To check permissions on-campus cloud.

    • Go to Campus Cloud

    • Click your name (top right of the screen), then click on profile.

    To advance the permissions you will have to get in touch with your Campus Cloud administrator, they can help you with modifying your permissions.

  • Go to Campus Cloud

  • Click your name (top right of the screen), then click on team setting.

  • Search for the person who needs to be removed from the list, then click on the small X button on the right.

  • Users will have to get in touch with Campus IT, and they are the ones who can change it in the active directory. Once the changes have been made, they will need to Log out and Log in to see the changes.

  • Unfortunately, we cannot change the email address associated with Campus Cloud. Still, we can add a new user with a new email address and remove the user with an unwanted email address.

  • We cannot limit permissions for a user/student on the App. All users are allowed to add all the other users as friends. 

  • The integrated web app session mirrors a user’s SSO(Single-SIgn-On) sessions. This would mean as long as a user token is valid you would be able to stay logged in indefinitely.

    You should only need to sign back in if:

  • You uninstall the app

  • You sign-in from another device and wait 12 hours

  • We have carried out a maintenance operation to force users to log out

  • The Ready Education app session expires every 12 hours, but in an SSO system, it should be renewed automatically without requiring the user to sign back in.

  • If a user's account is no longer authenticated by your institution, you can initiate a Forced Logout by submitting a request  Forced Logout ticket through our help center.

    This action will log out all users from the app, but only users who are verified through your SSO/Authentication system will be able to log back in.

  • If an account has been deactivated, it is still possible to view the deactivated user's name and their past community interactions. However, it is no longer possible to add them as a friend or search for their account.

    To close an app account the user would have to do the following:

    1. Launch the app and log in.

    2. Access the Campus Guide by clicking the first button in the row at the bottom of the app.

    3. Tap "Settings" (the gear icon)

    4. Press "Privacy Settings"

    5. Press "Close Account"

    This will close the app account.

  • When a mobile app user closes their account, their check-in information does not get deleted. However, the user’s name is replaced with “Closed Account” when viewing check-in data for an event or service provider.

The deactivated user’s posts and comments in the Community also remain. When viewing a channel on Campus Cloud, the user’s name is augmented with “(Deactivated user”).

 

  • As an administrator, if you'd like to Close or Ban an app Account for an App user please make sure to submit a request to Support.

    *Note:

    • Closing the account: A user would be able to create their account again using the same
      email address.

    • Ban the Account: A user will not be able to recreate their account using the same email. If you'd like to reinstate this user into the app, you'd have to make an official request to us.

  • Download: is anyone who downloads the app from the App Store or Play Store. Downloading the app does not automatically give access to the app to any user. A user needs to register to use the app explicitly.

    Registration: a user who is able to log in to the app successfully. Even if they uninstall and reinstall the app, they will still be recognized as the same user and not counted as a new registration.

  • It may be because you don't have Community Manager permission within Campus Cloud. Please contact your Campus Admin to upgrade your permissions to Community Manager.