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If you have come an email from Microsoft about your Azure sync being quarantined please follow the below steps.

Error:

Initial Cycle Quarantined

How to troubleshoot the issue.

To fix the issue you need to enter a new secret token - they are only valid for 3 years.

Open up your Azure Portal and navigate to:

Azure Active Directory/Enterprise Applications/Myday

You should see this app -

Select “Provisioning” from the left hand menu.

Click on “Edit Provisioning”

Ensure you’re using the correct SCIM Tenant URL. This should be in the format of https://scim.myday.cloud/”TenantID”/v2

If you have to amend the URL then please re-enter your secret token and test the connection. You should get a green success message.

Click on Save at the top of the screen.

Once successful feel free to initiate a sync during an appropriate window.

To do this, navigate back to “Provisioning”

You will see a window similar to this:

Select “Stop” and then “Start” provisioning from the right hand menu.

This will then run a full re-sync of your users into myday.

If you're unsure what your token might be, please raise a ticket to support who can create a new one on your behalf.

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