How to contact Support at Ready Education?

Owned by jamal.naveed
Last updated: Sept 04, 2024 by Adi A
2 min read

Overview

The Technical Support Team at Ready Education is there for you when you need to work with a real person to have your questions addressed or resolve your issues. Our Support Team can help you with your content requests, have your team trained on using our platform, assist you with your internal systems upgrade anytime after activation, and many more.

You can reach the support team at Ready Education in two ways:

  1. Using Ready Education Help Center

  2. Using the Help widget on our platform, Campus Cloud

Using Ready Education Help Center

Seeking assistance from the Ready Education Support and Services is now upgraded and more transparent. Ready Education Help Center can help you in the following ways:

  • You can self-serve using the Ready Education Help Center search option for easy-to-follow guides, help articles, and troubleshooting tips.

  • You can find all your requests & their status in real-time under My Activities when you are signed in. You can add more details or request an update at your convenience.

  • Campus Administrators can now subscribe to all the requests from their Campus to gain more visibility into the Campus activities with Ready Education. 

If you are experiencing issues that require additional assistance, such as reporting technical issues, requesting a content update, or a training request, you can do so on the Submit a Request page or using the Contact Us widget.

Submit a Request provides you with three request priorities (High, Normal, and Low) and has multiple request types, including Content Requests, Upgrade assistance, Campus Cloud or Campus app issues. Please select the options that meet your scenario and share a detailed description of your request so that we can assist you to our best. Including screenshots/screen recordings for any technical requests will help us gather additional details and improves resolution times.

 

Using the Campus Cloud

You can contact the Support Team directly from the Campus Cloud by clicking on Help from the dropdown menu in the top right of the screen and selecting Live Chat.

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You can also access helpful how-to's directly from the Campus Cloud by clicking on the Guides and FAQs link under the question mark in the top right of the page.