Content Moderation

Content moderation enables administrators to quickly review expressed concerns about posted content. Users have the ability to report on inappropriate content in the feed. Admins are able to review and manage reported posts via the Content Moderation dashboard. When a user reports content, they are asked to submit the following:

• Select a reason: A dropdown of primary reporting reasons

• Further Explanation (Optional): A free text box to include further details

Editing Reporting Reasons

1. Navigate to Admin > Settings > Custom Values (Lookup) > Select Report Reasons in the dropdown

   Open

   

    

2. Click Create Report Reason Value or Edit an existing value

3. Label the reporting in the Value field

4. Click Save

Reviewing Reported Content

1. Navigate to Admin > Content Moderation > Reported Content

   Open

   

    

2. Search or filter reports based on the Reported User, Account Type, Content Type (Feed Post or Feed Comment), and Status. The Report Dashboard includes the following information:

   • Reported Date: Date of the first report of that content

   • Reported User: The user that posted the reported content

   • Reported Content: A text preview of the content reported, along with the Reason(s) selected by the reporter(s)

   • # of Reports

   • Content Type: Feed Post or Comment on a Feed Post

   • Status: Pending, On-Hold, or Reviewed

   • View Report

3. Click View Report to see additional details and take action:

   • Reporters - Who reported the content, Reason, & Further Explanation/Comment

   • Log - View the history of the report, including Status changes and admin Comments

   • Set Status as Pending, On-Hold, or Reviewed

   • Add an admin-only Comment to the report regarding the Status update

   • Click View Content to go directly to the post on the feed and delete if desired

     Open

     

Please contact support@campusgroups.com with any questions.