Cannot load files - Unable to load myday

 Problem

If you have received a report regarding a user unable to load myday on their device, please follow this guide to resolve the matter. Example error below.

Open

 Solution

Due to a required configuration change on the myday platform, CDN Traffic has been switched over to use cloudflare and you’ll need to add files.mydaycdn.cloud to the trusted list.

Google Chrome > Adding Trusted Sites

Click the Chrome Menu icon on the far right of the Address bar.
Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
Click on Change proxy settings (under Network)
Click the Security tab > Trusted Sites icon, then click Sites.
Enter the URL of your Trusted Site, then click Add.
Click Close > OK.

Mozilla Firefox > Adding Trusted Sites

Click the menu icon in the upper right-hand corner of the browser.
Click Options.
Click Privacy and Security.
Scroll down to the "Permissions" section, and click on Exceptions to the right of "Warn you when
websites try to install add-ons."
Type the trusted sites into the "Address of website" field.
Click Allow.
Click Save Changes.

Safari > Adding Trusted Sites

At the top of the screen, click Bookmarks.
Click "Add Bookmark..."
Click "Top Sites" from the dropdown menu.
Click Add.