Myday Provisioning quarantined

Owned by Tyrteel Rahim
Last updated: May 28, 2024
2 min read

If you have come an email from Microsoft about your Azure sync being quarantined please follow the below steps.

Error:

Initial Cycle Quarantined

 

How to troubleshoot the issue.

To fix the issue you need to enter a new secret token - they are only valid for 3 years.

  1. Open up your Azure Portal and navigate to:

Azure Active Directory/Enterprise Applications/Myday

You should see this app -

  1. Select “Provisioning” from the left hand menu.

  2. Click on “Edit Provisioning”

Ensure you’re using the correct SCIM Tenant URL. This should be in the format of https://scim.myday.cloud/”TenantID”/v2

  1. If you have to amend the URL then please re-enter your secret token and test the connection. You should get a green success message. If you lost your secret token you can re-generate it by following the steps here

  2. Click on Save at the top of the screen.

Once successful feel free to initiate a sync during an appropriate window.

1.1 To do this, navigate back to “Provisioning”

You will see a window similar to this:

 

1.2 Select “Stop” and then “Start” provisioning from the right hand menu.

This will then run a full re-sync of your users into myday.